Customer Service Administrator

On Line Recruitment is looking for a Customer Service Administrator!

Our client is a family-owned food distribution company with over 30 years of excellence in service delivery. They are the leading independent foodservice provider across the South Coast, Far South Coast, Southern Highlands and Sydney regions.

They are now seeking a dedicated Customer Service Administrator to join their team. This full-time role will focus on enhancing existing customer relationships by managing their orders and promoting our client's products. The successful candidate will be the key to maximising customer engagement and satisfaction.



As a Customer Service Administrator, your role will include:

• Managing customer enquiries and process orders via phone and email
• Engaging with existing customers to promote products, campaigns, and services
• Addressing and resolving customer complaints and issues effectively
• Documenting customer interactions and feedback to improve service quality
• Utilise Microsoft Navision and proprietary programs to track and manage orders
• Maintaining product knowledge and stay updated with system training
• Conducting daily banking, account reconciliations, and account collections

To be successful in this role, you will have:

• Experience in administration
• Proficiency across Microsoft Office, in particular Excel
• Excellent communication skills and a customer-focused attitude
• The ability to handle customer requests with professionalism and efficiency

If you don’t meet all the above requirements, but believe you have something special to bring to this role, we still want to hear from you! Please continue with your application and we will be in touch.



For further information regarding this position, please call Scott Kenny on 02 4421 2700 or click “APPLY NOW”.



All submissions will be treated as private and confidential. Whilst all applications will be considered, only those who are shortlisted for the position will be contacted.



What we do at On Line Recruitment

At On Line Recruitment, people are our business. Our employment experts work side-by-side to match job seekers with companies in the Shoalhaven, Illawarra, and across Australia. Our focus lies in creating long-term client partnerships and sourcing the best candidates available through efficient, streamlined processes.