Customer Service Rep

Position: Customer Service Administrator

Type: Full-time Monday-Friday (potential weekends if required)

Location: South Nowra, 2540 NSW

On Line Recruitment is looking for a Customer Service Administrator!

We are seeking a dedicated Customer Service Administrator to join our team at a well-established manufacturing company based in South Nowra. Known for delivering high-quality products and exceptional service, this company is committed to innovation and customer satisfaction.

In this pivotal role, you will manage customer inquiries, process orders, and promote our diverse range of products to enhance relationships with existing customers. You will also resolve complaints, document feedback, and utilise our order management systems.

The successful candidate will be essential in maximizing customer engagement and satisfaction.

As a Customer Service Administrator, you may be required to;

• Manage customer inquiries and process orders via phone and email.
• Engage with existing customers to promote products, campaigns, and services.
• Educate customers on the benefits of incorporating our products into their routines.
• Resolve customer complaints and issues effectively and professionally.
• Document customer interactions and feedback to improve service quality.
• Utilise Microsoft Navision and proprietary programs to track and manage orders.
• Maintain product knowledge and stay updated through system training.
• Conduct daily banking, account reconciliations, and account collections.

What we are looking for in a Customer Service Administrator

To be successful in this role, there are a few things we are looking for:

• Previous experience in administration is preferred.
• Basic to intermediate proficiency in Excel.
• Excellent communication skills and a customer-focused attitude.
• Ability to handle inquiries with professionalism and efficiency.
• Familiarity with the Microsoft Office Suite.

If you don’t meet all the above requirements – but believe you have something special to bring to this role – we still want to hear from you!

Please continue with your application and we will be in touch.

For further information regarding this position please call Scott Kenny on 4421 2700. Or click “APPLY NOW” to apply instantly.

All submissions will be treated as private and confidential. Whilst all applications will be considered, only those who are shortlisted for the position will be contacted.

What we do at On Line Recruitment

At On Line Recruitment, our core focus is on connecting the best candidates with the right companies, whether in the Shoalhaven, Illawarra, or anywhere else in Australia. We are committed to serving both Employers and Employees and aim to cultivate enduring partnerships while placing high value on fostering excellent working relationships. Our team of recruiters are dedicated to providing a seamless and efficient process for job seekers, working closely with each candidate to ensure success.